RETURN AND REFUND POLICY

CAFÉ UBA

At Café UBA, we are committed to offering the highest-quality specialty coffees and ensuring an exceptional shopping experience. If you experience any issues with your order, our team will be happy to assist you.

1. Return Period

We accept return requests within 30 calendar days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return, the product must meet the following requirements:

• Be unused, unopened, and in its original packaging.

• Have all security seals intact.

• Be in the same condition as when it was received.

• Be accompanied by proof of purchase or an order number.

2. Non-Returnable Products

Due to the nature of our products as food items, and to ensure their quality and safety, we do not accept returns due to a change of mind for coffee products whose packaging has been opened, tampered with, or whose security seals have been broken.

This restriction does not affect consumers' legal rights in cases involving defective products, damage, shipping errors, or other circumstances covered by applicable law.

3. Defective, Damaged, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer service team.

To help us review your request, we may ask you to provide:

• Your order number.

• A description of the issue.

• Photographs of the product and its packaging, when applicable.

Once your case has been reviewed, we will provide an appropriate resolution, which may include a product replacement, exchange, or refund, in accordance with applicable law.

4. Return Shipping Costs

Return shipping is free for approved returns arranged and managed by Café UBA within Colombia.

We do not charge any additional restocking fees.

Our team will provide the necessary instructions for returning your product. Please do not send any products back without first receiving instructions from our customer service team.

5. Refunds

Once we have received and inspected your returned product, we will notify you of the status of your refund request.

If your refund is approved, it will be processed through the applicable original payment method or another agreed-upon method, in compliance with the timeframes established by Colombian law.

The time required for the funds to appear in your account may vary depending on your payment method and financial institution.

6. Order Cancellations

You may request to cancel your order within the first hour after placing your purchase, provided that the order has not yet been prepared or shipped.

After this period, please contact our team to determine whether cancellation is still possible.

This operational policy does not limit any applicable consumer rights regarding withdrawal from a purchase, payment reversals, or statutory warranties.

7. Right of Withdrawal

In accordance with Colombian Law 1480 of 2011 and other applicable regulations, consumers may exercise their statutory right of withdrawal for purchases that meet the relevant legal requirements.

The general statutory period for exercising this right is five (5) business days from the date of product delivery.

The exercise of this right is subject to the exceptions established under Colombian law, including those applicable to certain food products or perishable goods.

Withdrawal requests will be processed in accordance with the applicable legal requirements and deadlines.

8. Payment Reversals

Where the requirements established by Colombian law are met, consumers may request a payment reversal in circumstances such as:

• Fraudulent transactions.

• Unauthorized transactions.

• Products not received.

• Defective products.

• Products that do not match what was ordered.

These requests will be handled in accordance with the applicable legal procedures and timeframes.

9. Contact and Customer Support

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact our customer service team through the official communication channels available on our website.

Website: www.cafeuba.com.co

Our team will be happy to help resolve any issues related to your purchase.

10. Updates to This Policy

Café UBA reserves the right to update this policy whenever necessary, while respecting consumer rights and applicable Colombian laws.

The terms applicable to each purchase will be those in effect at the time the order was placed, without prejudice to any rights established by law.